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Top Technologies Transforming Customer Service Today
Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations. 55% of customers like self-serve customer service over speaking to a representative.Technology has become a game-changer in this regard. It offers innovative solutions that improve efficiency, personalization, and satisfaction. So,…
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5 New Trends from a Study on the State of AI at Work
The pace of technological advancement is accelerating. This is not news to anyone wading through the ChatGPT craze. Artificial intelligence (AI) is at the forefront of this revolution. We are swiftly seeing companies adopting AI solutions. Even more rapidly are software providers like Microsoft adding AI to tools. The goal is to use AI to…
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What Is the Most Secure Way to Share Passwords with Employees?
Breached or stolen passwords are the bane of any organization’s cybersecurity. Passwords cause over 80% of data breaches. Hackers get in using stolen, weak, or reused (and easily breached) passwords. But passwords are a part of life. Technologies like biometrics or passkeys haven’t yet replaced them. We use them for websites, apps, and more. So,…
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What Is Microsoft Sales Copilot & What Does It Do?
The use of AI-driven processes is exploding. Every time you turn around, software has gotten more intelligent. Harnessing the power of AI and machine learning is crucial for staying competitive. Microsoft is a pioneer in the tech industry and this new AI era. It continues to lead the way with innovative solutions designed to empower…
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5 Ways to Implement Secure IT Asset Disposition (ITAD) in Your Small Business
Even the most powerful IT hardware today will eventually become outdated or faulty and will need to be retired. However, these retired servers, laptops, and storage devices hold a secret: they contain highly sensitive data. Simply throwing them in the recycling bin or donating them without preparation is a compliance disaster and an open invitation…
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How Password Managers Protect Your Accounts
Passwords unlock our digital lives. We use them for email, bank accounts, and more. Remembering all these passwords is hard. Password managers help us keep our accounts safe and make our lives easier. What is a Password Manager? A password manager keeps all your passwords in one place. Think of it as a digital safe…
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7 Great Examples of How AI is Helping Small Businesses
Artificial Intelligence is no longer a technology reserved for companies with big budgets. Today, small businesses can access AI tools that help in several ways. Such as streamlining operations, improving customer experiences, and boosting profits. The rise of affordable AI solutions has opened the door for small businesses. They can leverage these powerful technologies without…
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7 Smart Ways to Secure Your Wireless Printer & Keep Your Home Network Safe
Many people worry about someone hacking their computer. But they’re not really thinking about their wireless printer getting breached. It’s a tool that most individuals use sporadically. For example, when you want to print out tax forms or mailing labels. Printers tend to be out of sight, out of mind. That is until you need…
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What Is App Fatigue & Why Is It a Security Issue?
The number of apps and web tools that employees use on a regular basis continues to increase. Most departments have about 40-60 different digital tools that they use. 71% of employees feel they use so many apps that it makes work more complex. Many of the apps that we use every day have various alerts.…
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World Backup Day
What is World Backup Day? World Backup Day falls on March 31 every year. This day has been chosen to help remind business owners and every day people to make a second- and even a third- copy of their valuable data. What is a Backup? A backup is a copy or archive of your important…
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If your computers and network are slowing you down, we can help. By running diagnostics and optimizing your operating system and apps we'll determine the cause, provide efficient and economic solutions and get the job done with minimal disruption to your workflow.